Bates Landscaping in Phoenixville, PA went from $2M to $4.6M in revenue in six years, grew gross profit per job by 10%, and now sends proposals within an hour of the site visit. LMN has been the operational backbone of every one of those wins.

Customer: Bates Landscaping

Location: Phoenixville, PA

Business: Full-service residential landscape design and build

Size: 38 employees, $4.6M revenue (2025)

On LMN since: 2019

Featured: Cailee Bates, Office and Integration Manager

Before 2019, Bates was running on ArborGold and QuickBooks, stitched together with spreadsheets and a lot of manual copy-paste. The numbers lived in multiple systems, requiring teams to spend extra time searching for the critical information they needed.

They needed one system that could budget a job accurately, track what the crews actually did, and use those real production rates to tighten the next estimate. LMN did all three on day one, and the team has been building on it ever since.

The operations team pulls LMN data into the company’s analysis and reporting, and tracks crew hours against budgeted time for every service. When mulching comes in at 8-10 hours against a 15-hour budget, the team knows to quote the next job at 11 hours. Bates wins the work, protects the margin, and undercuts competitors who are still quoting at 15. That loop is worth real money every week.

Sales reps are able to build on-site estimates right from an iPad and proposals hit the customer’s inbox within one to two hours of the appointment. And more than once, the customer has signed before the sales rep is back at the office. Speed closes deals, and with LMN, speed becomes the default, perfectly aligned with the company’s optimized way of working.

Bates Landscaping uses weekly Thursday huddles to create both accountability and better information flow across the company. Each department leader owns a specific set of numbers and is expected to come prepared with clear answers, so operations, sales, account management, admin, and ownership each bring their perspective and “piece of the pie” to the conversation. 

That structure means information does not stay trapped inside one team; even if Cailee is not in operations, she still gets a weekly update on how that team is performing, which helps her understand what is happening across the business and how it affects her work. 

She described this as a system where every department has clear ownership, but all of the pieces come together into one shared view with LMN, making it easier to spot issues early, coordinate support across teams, and keep the business aligned around data instead of assumptions.

Cailee explained that customer touchpoints doubled after implementing LMN, because previously there was no way to scale outreach and callbacks. 

Service notifications are now sent by text with prompts to the Customer Portal, so customers tap through to the portal instead of calling the office or trading emails. The admin team gets hours back every week, customers get answers faster, work is scheduled sooner, customers are happier and able to self-serve, and everybody wins.

Cailee shared that the LMN Crew app is so simple that every member of the Bates Landscaping crews can use it confidently, regardless of their native language or literacy level, allowing engagement in both English and Spanish. Clear visual prompts and step-by-step checklists guide crews through clock-ins, tasks, and materials, so it’s nearly impossible to enter information the wrong way. 

As a result, the hours, materials, and job details teams record at the jobsite flow back into LMN to the front office accurately and consistently, giving everyone a true picture of the work getting done every day. They can spot when a job is starting to run long in real time and step in before it eats the profit.

When every job is budgeted on real numbers, priced with real margin, and delivered with real accountability, growth compounds. Bates Landscaping is not working harder than the competition, they are working on a system that turns every completed job into sharper pricing on the next one. 

That is how a landscape business trending $5M in 2026 stays lean, stays profitable, and stays ahead of companies twice its size.

Since joining Bates Landscaping in 2020, Cailee has used the LMN system,which the company has used since 2019, to strengthen its data-driven culture. This approach consistently seeks to answer key questions for the business:

Bates Landscaping keeps growing because ‘know your numbers’ isn’t just a slogan — it’s how they run every job. LMN is the tool they use to see those numbers and make sure everyone is on the same page.

Cailee brings that same energy to working with our product teams and providing ongoing feedback, where she partners with us on what works, flags what could be better, and keeps the bar high. This is what a real partnership looks like: we build the tools, and leaders like Cailee tell us what landscapers actually need next.