Bedner’s Farm and Greenhouse, a $2M landscaping company in McDonald, Pennsylvania, has grown revenue substantially over the past three years. With the right people in the right seats, the addition of more crew members, and LMN, they save roughly 40% of the time it takes to go from proposal to invoice and close same-day deals over $30,000, all while scaling from a lean crew to nearly three full crews, with a fourth on the way.

Located in McDonald, PA, Bedner’s Farm & Greenhouse is a premier family-owned business with over a century of agricultural expertise. Operating as both a landscape design business (Bedner’s Landscaping and Design) and high-volume retail nursery, they provide a seamless experience for residential and commercial clients across the Pittsburg region.

By combining their legacy as growers with modern design-build services, Bedner’s offers a level of quality and technical expertise that sets them apart.

Bedner’s Farm and Greenhouse has been using LMN since 2017, nearly a decade. Carolyn, an industry professional with deep roots in the field, joined Bedner’s in 2022 and has since become a key team member of the operations team. Her lifelong passion for plants and the outdoors stems from growing up in her family’s greenhouse and orchard and she’s combined this passion with a keen eye for operational excellence. 

As a long-standing customer, the Bedner’s team has seen the LMN platform evolve from its earliest days, and the verdict from Carolyn is clear: things keep getting better.

“The new proposal interface is fantastic,” Carolyn says. Her colleague and design manager is even more direct, calling the recent updates “foolproof.” With platform capabilities like LMN’s Customer Portal, Bedner’s customers can self-serve and approve estimates instantly on their own, saving hours on emails and approvals.

For an operation with $2M in annual revenue, removing hassle and confusion is critical, not just beneficial. It determines whether a deal is closed or if valuable time is wasted. And in the landscaping and design business, time is money.

Built-in templates and their nursery’s inventory to price list integration cut proposal creation time by roughly 40%. For teams selling spring cleanups, installs, and recurring services, those time savings add up fast.

Spring cleanup season used to mean rebuilding estimates from scratch. Now the team duplicates and sends. The same quality of proposal, the same granular details, at now a fraction of the time.

The payment reminder feature now chases late payments for Carolyn, so invoices get paid without the team spending time following up with customers via phone and email.

Crews can now work more comfortably thanks to the LMN Crew’s bi-lingual (Spanish) support while submitting finished work directly from the job site. Field photos are automatically saved to the corresponding customer record, eliminating the need to search through Google Drive or busy group text threads for photos and files attached to the job. The information is right where they need it most.

The Bedner’s team is focusing on the growth of the business and are closing bigger projects, faster. 

With their customer-first approach, and through making real-time estimate adjustments and live edits together with their clients during in-person presentations, they’ve been able to leave the same day with signed contracts of over $30,000, avoiding the “let me get back to you” email delay while keeping momentum high.

Carolyn explained the key benefits for their team and customers:

From a marketing and new business perspective, Carolyn and the design teams now have access to photos and materials fast – because of the LMN Crew mobile app. The crews can take photos from the jobsite (even in offline mode), and instantly send before and after pictures and other files right to the customer’s record. This method means the team doesn’t have to look through a shared folder on a desktop or multiple group texts to find pictures of finished projects. 

From a marketing and sales perspective, Carolyn and the operations team can take advantage of before-and-after photos quickly and leverage them across the Bedner’s portfolio, marketing, social, and other promotional channels to show off their work in real-time. 

Overall, Carolyn emphasized that LMN is a significant time-saving tool, allowing their small team to boost efficiency and speed up response times while also bolstering their marketing and sales activities. 

Bedner’s Farm and Greenhouse uses LMN to maximize efficiency, empowering their small team to respond quickly, close deals faster, and dedicate more time to nurturing customer relationships, rather than getting bogged down by manual administrative work.

As Bedner plans for a fourth crew next season, we’ll be right there with them, reinforcing that their growth is our shared mission and a powerful reflection of this partnership.